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售后服务

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售后服务承诺

(一)、产品质量的界定

1、 产品外观质量,以终端客户购买产品检查验收作界定。

2、 产品内在质量界定按照国家标准或行业标准进行。

(二)、总部服务承诺

1、 指导工程客户和代理商的产品售后。

2、 提供产品知识与培训、咨询服务。

3、 售后服务咨询与产品投诉受理。

(三)、售后服务回访及跟进

1、 回访跟踪:代理商务必做到回访率为100%,公司总部售服部务必做到回访率为100%。

2、 回访目的:落实安装人员服务效果,考评产品服务质量,听取客户的建议与意见。

3、 回访监督:产品市场调研和产品创新分析





Service commitment

(A), the definition of product quality

1, the product appearance quality to the end customer to buy products inspection and acceptance as defined.

2, define the intrinsic quality of products carried out in accordance with national standards or industry standards.

(B), headquartered Pledge

1, the guide engineering customers and agents aftermarket products.

2, to provide product knowledge and training, advisory services.

3, after-sales consulting and product handling complaints.

(Iii), and follow-up service visit

1, visit track: Agents must achieve a return visit rate of 100 percent, the company is headquartered Hattori sure to do a return visit to the sale of 100%.

2, returning Objective: Implementation installer service effectiveness, service quality evaluation of products, listen to customer suggestions and comments.

3, returning supervision: Market research and product innovation analysis

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